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Empower Your Business Communications with

EngageWorx

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Empower your business with the ultimate engagement platform. Let us help you connect better with your customers and boost satisfaction levels.

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About Us

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EngageWorx is a next-generation customer engagement platform built to help businesses connect, convert, and grow through smarter messaging. With decades of telecom and SaaS experience behind the scenes, EngageWorx blends enterprise-grade capabilities with intuitive design to make omnichannel communication simple and scalable.

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From SMS and RCS to WhatsApp, Apple Messages, and beyond, our platform enables seamless engagement across the channels customers use most. Enhanced with AI-powered automation, actionable insights, and deep CRM/ERP integration, EngageWorX gives service providers, enterprises, and resellers the tools to launch faster, respond smarter, and drive measurable results.

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We’re here to power meaningful conversations — across channels, across borders, and at scale.

Our Mission

To empower businesses to engage customers effortlessly through a unified, AI-driven messaging platform that spans every major channel — delivering faster go-to-market, smarter automation, and measurable results at scale.

Our Innovative Technology Solutions

EngageWorx Platform Overview

EngageWorx is a multi-channel SaaS engagement platform designed to help businesses connect with their customers through the channels they use most. Built for scale, speed, and simplicity, the platform unifies messaging, automation, and AI across all major communication touchpoints.

 

Omnichannel Messaging Platform

OmniWorx enables brands to manage conversations across SMS, MMS, WhatsApp, RCS, Facebook Messenger, Instagram, Apple Messages for Business, Telegram, Viber, LINE, KakaoTalk, and WeChat — all from one intuitive interface.

  • Send rich, branded, interactive messages

  • Handle two-way conversations in real time

  • Route inquiries to the right team members

  • Boost engagement with personalized flows

 

AI Automation & Chatbots

ChatWorx includes advanced conversational AI that lets you automate customer interactions at scale.

  • Intent recognition & natural language understanding (NLU)

  • Multilingual chatbot builder (no code required)

  • Seamless handoff to live agents

  • AI-powered responses based on user behavior and history

Whether it's answering FAQs, processing orders, or handling appointment scheduling, our automation engine ensures faster resolutions and happier customers — 24/7.

 

Unified Analytics & Integration

InsightWorx enables companies to track performance across channels, measure campaign results, and optimize with real-time insights.
Integrate easily with CRM, ERP, and marketing tools to sync customer data and create seamless customer journeys.

  • Omnichannel messaging from one platform (SMS, MMS, WhatsApp, RCS, Messenger, Instagram, Apple Messages, Viber, Telegram, LINE, WeChat, and more)

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  • AI-powered automation with intelligent chatbots and intent recognition

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  • 24/7 customer engagement with auto-responses and smart routing to live agents

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  • Unified inbox to manage all conversations across channels in one place

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  • Rich media support including carousels, videos, images, and interactive buttons

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  • CRM and ERP integration for personalized, real-time messaging at scale

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  • Real-time analytics to track delivery, engagement, conversions, and chatbot success

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  • No-code/low-code customization for faster deployment

 

  • ​White-label ready for partners and resellers who want to offer their own branded solution

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  • Mobile-optimized experiences that feel like an app, without needing one

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  • Improved customer satisfaction through faster, more relevant communication

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  • Reduced operational costs by automating common inquiries and workflows

EngageWorx: Features & Benefits

OmniWorx is the unified messaging engine of EngageWorx that empowers businesses to communicate with customers across all major messaging channels—seamlessly, efficiently, and intelligently. It provides a single platform to manage conversations, automate interactions, and integrate customer data across SMS, RCS, WhatsApp, Apple Messages for Business, Instagram, Facebook Messenger, and more.

 

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Key Features:

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  • Unified Inbox: Centralizes customer conversations from all supported channels into one interface for easy management.

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  • Channel Coverage: Supports SMS, MMS, RCS, WhatsApp, Facebook Messenger, Instagram DM, Apple Messages for Business, Telegram, Viber, WeChat, LINE, and KakaoTalk.

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  • Smart Routing & Automation: Automatically routes messages to the right agent or bot, based on rules, language, intent, or availability.

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  • Rich Messaging Support: Enables sending and receiving of images, carousels, videos, buttons, location pins, and forms—channel-specific formatting included.

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  • Customer Profiles & Context: Provides agents and bots with real-time customer history and preferences for personalized responses.

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  • AI-Driven Workflows: Integrates with ChatWorx for intelligent automation, allowing bots to handle common queries and escalate when needed.

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  • CRM & Backend Integration: Seamlessly connects with CRM, ERP, and support platforms (e.g. Salesforce, HubSpot, Zendesk) via API or webhook.

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  • Analytics & Reporting: Real-time dashboards and reports on message volume, channel performance, agent productivity, customer satisfaction, and more.

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  • Compliance & Security: GDPR-compliant with enterprise-grade encryption and data privacy controls.

OmniWorx:
Unified Messaging

ChatWorx:
Conversational AI Platform

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ChatWorx is an advanced conversational AI solution that empowers businesses to design, deploy, and manage intelligent chatbots and voicebots with ease—enhancing customer engagement and operational efficiency.

 

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Key Features:

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  • AI and Natural Language Understanding (NLU): Uses powerful AI and NLU capabilities to help bots interpret and respond to user messages in a natural, human-like way.Multilingual

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  • Support: Communicates in over 100 languages, making it ideal for global companies that serve diverse audiences.

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  • Omnichannel Integration: Deploy chatbots and voicebots across multiple channels including websites, messaging apps, and voice platforms.

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  • Customer Service Automation: Automates tasks such as answering FAQs, handling routine inquiries, and scheduling appointments—improving response times and reducing support costs.

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  • No-Code / Low-Code Tools: Offers intuitive templates and drag-and-drop interfaces so teams can build bots without advanced programming skills.

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  • Backend and API Integration: Connects with backend systems and third-party services via APIs, enabling personalized, data-driven conversations and advanced workflows.

InsightWorx:
Analytics & Integration

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InsightWorx is the analytics and integration engine of the EngageWorX platform. It provides real-time visibility into customer interactions across all messaging channels and seamlessly connects EngageWorX with your existing tools like CRMs, ERPs, and helpdesks.

 

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Key Features:

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  • Real-time analytics across SMS, MMS, WhatsApp, RCS, and other channels

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  • Delivery, open, click-through, and engagement tracking

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  • Visual dashboards to monitor campaign and conversation performance

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  • Channel comparison to identify which messaging channels perform best

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  • Conversation insights showing drop-offs, chatbot vs. live agent success, and user paths

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  • Customer journey tracking across multiple channels and touchpoints

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  • CRM & ERP integration with Salesforce, HubSpot, Zendesk, Dynamics, and others

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  • Trigger-based messaging using CRM events or automation flows

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  • Data export (CSV) and API access for external BI tools

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  • Custom dashboards and webhooks for real-time data flow

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  • Privacy compliance with GDPR and CCPA standards

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  • Consent and opt-in/out tracking with full audit trail

Rich Communication Service (RCS)
for Business

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RCS for Business enables companies to send rich, interactive messages directly to customers. Features include images, videos, carousels, branded messages, verified senders, quick-reply buttons, and analytics—creating a trusted, app-like experience that boosts engagement and streamlines communication.​

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Key features:

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  • Rich content: includes sending images, videos, carousels, locations and other app-like features for visually appealing and engaging customer experience.

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  • Interactivity: buttons (chips) that customers can tap to send a reply or take an action like linking to a website or making a call. These actions make it easy to create and can streamline communication and make customer responses frictionless.

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  • Branding: RCS agents include the business logo of the brand sending the message and other brand elements making them instantly recognizable to your customers.

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  • Verification: The sender is verified, indicated by a shield/check logo. This enhances trust and ensures consumers that the message comes from a trusted sender.

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  • Analytics: Enables insights into how customers are interacting with your messages, including read and delivery metrics. Track effectiveness and make improvements.

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